Innovative Priority Mechanisms in Service Operations

Theory and Applications

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Author(s)
Cui, Shiliang
Wang, Zhongbin
Yang, Luyi
Language
English
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Abstract
This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.
URI
https://doab-dev.siscern.org/handle/20.500.12854/176545
Keywords
Service Operations; Priority Queues; Service Innovations; Queue-scalping; Referral priority program; Service-position-trading; Linesitting; Dynamic priority policy; Decision Making; Applications to Service Systems; Queueing Theory; thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries; thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas; thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJT Operational research; thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies
DOI
10.1007/978-3-031-30841-3
ISBN
9783031308413, 9783031308406
Publisher
Springer Nature
Publisher website
http://www.springernature.com/oabooks
Publication date and place
Cham, 2023
Grantor
Imprint
Springer International Publishing
Series
SpringerBriefs in Service Science,
Pages
139